Email: info@kuzvapes.com

Free delivery on orders over AU$ 200

IGET BARPRO is now back in stock

ALIBARBAR INGOT AU$69 NOW AU$ 55!

🚚We dispatch orders from within Australia

Shipping Policy

At Kuz Vapes, we ship all orders from our Australian warehouse to ensure fast, reliable delivery. Here’s everything you need to know about our shipping process.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays)
  • Same-Day Dispatch: Orders placed before 2:00 PM AEST on business days are typically dispatched the same day
  • Order Confirmation: You’ll receive an email confirmation once your order is placed- Tracking Information: Tracking details are emailed once your order is dispatched

Shipping Methods & Delivery Times

Shipping MethodDelivery TimeCost
Standard Shipping (Orders over AU$ 200)3-5 business daysFREE
Standard Shipping (Orders under AU $200)3-5 business daysAU$ 15

Note: Delivery times are estimates and may vary based on your location and courier conditions.

Free Shipping Threshold

We offer FREE standard shipping on all orders over $200 AUD (after discounts, before shipping). This offer applies to all Australian addresses.

Delivery Areas

We currently ship to all Australian states and territories:

  • ✅ New South Wales (NSW)
  • ✅ Victoria (VIC)
  • ✅ Queensland (QLD)
  • ✅ Western Australia (WA)
  • ✅ South Australia (SA)
  • ✅ Tasmania (TAS)
  • ✅ Australian Capital Territory (ACT)
  • ✅ Northern Territory (NT)

Tracking Your Order

Once your order is dispatched, you’ll receive a tracking number via email. You can track your order through:

  • The courier’s website (link provided in your shipping confirmation)
  • Your Kuz Vapes account (if you created one)
  • Contacting our support team

Shipping Restrictions

Due to Australian regulations, we cannot ship to:

  • ❌ PO Boxes (signature required on delivery)
  • ❌ Parcel lockers (signature required)
  • ❌ Addresses outside Australia

Lost or Damaged Packages

All packages include tracking and insurance. If your package is lost or arrives damaged:

  1. Contact us within 48 hours of expected delivery.
  2. Provide your order number and description of the issue.
  3. We’ll work with the courier to resolve the issue.
  4. Replacement or refund issued once confirmed.

Address Changes

If you need to change your shipping address after placing an order:

  • Contact us immediately at [support email]
  • Changes can only be made before the order is dispatched
  • Once dispatched, we cannot redirect the package

Contact Us

Questions about shipping? Contact our support team.

Contact Us
0