Returns Policy

We want you to be completely satisfied with your purchase from Kuz Vapes. If for any reason you’re not happy with your order, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to return unopened products for a refund or exchange. After30 days, unfortunately we cannot offer a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

✅ Unopened and Unused

• Original packaging must be sealed
• Product must be in the same condition you received it
• All original seals and security stickers must be intact

✅ Within 30 Days

• Return request must be initiated within 30 days of delivery
• Returned item must be postmarked within 7 days of return authorisation

✅ Original Receipt or Proof of Purchase

• Order confirmation email or order number required

Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned:

• ❌ Opened or used disposable vapes (due to hygiene reasons)
• ❌ Products with broken or removed seals
• ❌ Items marked as “Final Sale”
• ❌ Gift cards
• ❌ Products returned more than 30 days after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery:

1. Email us at [support email] with:

• Your order number
• Photos of the damaged/incorrect item
• Description of the issue

1. We’ll arrange a free return pickup and dispatch a replacement immediately
2. If the item is out of stock, we’ll offer a full refund or alternative product

How to Initiate a Return

Step 1: Contact Us
Email us at support@kuzvapes.com with:

• Order number
• Reason for return
• Photos

Step 2: Receive Return Authorisation
We’ll review your request and send you a Return Authorisation (RA) number within1-2 business days.

Step 3: Package Your Return

• Securely pack the item in its original packaging
• Include the RA number on the package
• Use a trackable shipping method

Step 4: Ship the Return
Please contact us for the returns address.

Return shipping costs:

• ✅ Free — for damaged, defective, or incorrect items (we’ll arrange pickup)
• ❌ At customer’s expense — for change-of-mind returns

Refunds

Once your return is received and inspected, we’ll send you an email to notify you of approval or rejection.

• Approved refunds are processed within 5-7 business days
• Refunds are credited to your original payment method
• Shipping costs are non-refundable

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for a different flavour or product:

• Return the original item
• Place a new order for the desired product

Late or Missing Refunds

If you haven’t received your refund within 7 business days of approval:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
4. If still unresolved, email us at support@kuzvapes.com

Contact Us

Questions about returns? Contact our support team.

This returns policy applies to purchases made on kuzvapes.com. For regulatory reasons, opened vaping products cannot be returned due to hygiene and safety considerations.