Privacy Policy

Last updated: 22/07/2026

Kuz Vapes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kuzvapes.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You ProvideWe collect personal information that you voluntarily provide when you:

Create an account
Place an order
Subscribe to our newsletter
Contact our support team
Participate in promotions or surveys

This information may include:

Name- Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party providers)
Order history

Information Automatically Collected

When you visit our website, we automatically collect:

IP address
Browser type and version
Operating system
Referring URLs
Pages visited and time spent
Device information
Cookies and tracking data

How We Use Your Information

We use your information for the following purposes:

✅ Order Processing — To process and fulfil your orders, including shipping and payment processing

✅ Customer Support — To respond to your inquiries and provide customer service

✅ Marketing — To send you promotional emails about new products, special offers, and company news (only with your consent)

✅ Website Improvement — To analyse website usage and improve our services, products, and user experience

✅ Legal Compliance — To comply with applicable laws, regulations, and legal processes

✅ Security — To detect and prevent fraud, unauthorised access, and other security issues

We do not sell your personal information to third parties. We may share your information with:

Service Providers

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics partners
Email marketing platforms- Website analytics providers (e.g., Google Analytics)
Customer support tools

Legal Requirements

We may disclose your information if required to:

Comply with applicable laws and regulations
Respond to lawful requests from government authorities
Protect our rights, property, or safety
Prevent fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Cookies and TrackingWe use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyse website traffic and usage
Deliver targeted advertisements (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

Types of Cookies We Use

Essential Cookies — Required for website functionality (e.g., shopping cart)
Analytics Cookies — To understand how visitors use our website
Marketing Cookies — To deliver relevant advertisements (with consent)

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

SSL encryption for data transmission
Secure payment processing (PCI-DSS compliant)
Regular security audits and updates
Restricted access to personal data
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

Typically, we retain order data for 7 years for tax and legal compliance purposes.

Your Rights

Under the Privacy Act 1988 (Australia) and GDPR (EU), you have the right to:

✅ Access — Request a copy of your personal information
✅ Correct — Request correction of inaccurate or incomplete data
✅ Delete — Request deletion of your personal information
✅ Restrict — Request limitation of data processing
✅ Object — Object to processing of your personal information
✅ Portability — Request transfer of your data to another service
✅ Withdraw Consent — Withdraw consent at any time (e.g., unsubscribe from marketing)

To exercise these rights, contact us at [privacy email].

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected data from a minor, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. For significant changes, we will notify you via email or website notice.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@kuzvapes.com
Address: Sydney, Australia

This policy complies with the Privacy Act 1988 (Australia) and applicable international data protection regulations.